Terms & Conditions

TRIP DESIGN

i) Classic Portugal design bespoke trip itineraries with a trip planning fee of between 0€ to 500€, depending on the time spent creating a special trip, just for you.
ii) Should the traveller choose to travel with Classic Portugal, the planning fee will be deducted from the final trip cost.
iii) Classic Portugal's bespoke trip proposals are valid for 7 days. 

DESIGN SCHEDULE

i) Classic Portugal design bespoke trips with a minimum lead time to ensure we can book unique experiences and the best accommodation.

BESPOKE ITINERARY

i) All bespoke trip itineraries must be approved and signed off by the traveller.
ii) At the travellers request, Classic Portugal can make changes to the trip up to 60 days before arrival. After this, no changes will be possible.

BESPOKE ITINERARY CHANGES

i) If there is good reason, Classic Portugal can change the order of the itinerary and itinerary timings and replace experiences and hotels to those of a similar nature, if necessary.

HOTELS

i) Classic Portugal must book and pay for all hotels. Should the traveller pay for their own hotel, we will no longer be able to work with them. 
ii) The facilities and services provided to clients by the hotel are subject to change without notice. 
iii) Charges to the room, including city tax and room service, are the responsibility of the client and a credit card must be left at the hotel reception.

COST BREAKDOWNS

i) We do not provide breakdowns of the trip cost. This to protect the negotiated rates and relationships with our partners.

TRIP ELEMENTS

i) Any trip elements outside of the bespoke itinerary will be payable by the traveller. This includes (but is not restricted to) hotel city tax, room upgrades, room service, taxi´s, meals, spa treatments and gratuities. 
ii) Any unused trip elements whilst on the trip are not eligible for a refund. 

PAYMENT TERMS

i) Payments must be made in Euro.
ii)A 30% deposit is required when booking your bespoke trip.
iii) As soon as the deposit is paid, the traveller automatically agrees to these Terms and Conditions.
iv) Final balance is due 60 days prior to arrival. Late payments will incur fees and possible trip cancellation.
v) For any bookings made within 60 days of the trip commencing, the full amount will be charged.

PAYMENT METHOD

i) We accept all payments by wire transfer. Wire transfers are eligible for a 2% discount on the trip cost. The bank transfer proof should be sent to info@ classic-portugal.com. The amount transferred must include the fees related to the bank transfer. Classic Portugal is a member of Turismo de Portugal with a RNAVT tourism license, meaning your trip is protected under the Travel and Tourism Guarantee Fund (FGVT).

Please find our bank details below:

Account holder and company address
Hello & Welcome, Lda
Beco do Moreira 1, 1 andar
Paço de Arcos 2770-214
Portugal

Bank name and address
Novo Banco 
Av. Marginal 7258
Estoril 2765-246
Portugal

Account number: 0004 9080 1183
BIN: 0007 0000 0049 0801 1832 3
IBAN: PT50 0007 0000 0049 0801 1832 3
SWIFT/BIC: BESCPTPL

CANCELLATION AND REFUNDS

i) A 30% deposit is payable on confirmation of your bespoke trip. This is non-refundable.
ii) Cancellations within 60 days of the trip commencing are non-refundable.
iii) Any unused trip elements whilst on the trip are not eligible for a refund. 

REQUESTING TO POSTPONE AND RESCHEDULE

i) Requesting to postpone your bespoke trip and reschedule is subject to 30% fee of the trip cost, prior to 60 days.
ii) Postponing and rescheduling your trip within 60 days is not possible and considered as Cancellation.

FORCE MAJEURE

i) If any trip elements are cancelled due to unforeseen circumstances, the traveller will be offered an alternative option when and where possible.
ii) For any event outside the control of Classic Portugal which affects the trip, Classic Portugal cannot accept liability for any resulting loss, damage or expense and has the right to retain funds paid.

LIABILITY

i) Classic Portugal acts as an intermediary of suppliers and is not responsible for any loss, damage, delay, inconvenience or injury to yourself as a result of any act or omission of these suppliers, their employees, agents or representatives. However, we will support you to solve any issues as a result of their action.

PASSPORTS & VISAS

i) Clients are responsible for checking all entry requirements for Portugal, including visa and health requirements.
ii) Classic Portugal accepts no liability for the refusal to grant visas or entry into Portugal. In such cases we apply the conditions of Cancellation.

TRAVEL INSURANCE

i) Classic Portugal is a fully insured and licensed tourism agency, with Turismo de Portugal.
ii) We strongly recommend you also take out a comprehensive travel insurance policy to cover the cost of the trip should you not be able to travel. We advise taking out travel insurance as soon as you make a financial commitment to the trip.