Terms & Conditions

TRIP DESIGN

i) Classic Portugal design bespoke trip itineraries with a trip planning fee of between 300€ to 500€, depending on the time spent creating a special trip, just for you.
ii) Should the traveller choose to travel with Classic Portugal, the planning fee will be deducted from the final trip cost.
iii) Classic Portugal's bespoke trip proposals are valid for 10 days. 

DESIGN SCHEDULE

i) Classic Portugal design bespoke trips with a minimum lead time of two months, to ensure we can book unique experiences and the best accommodation.

BESPOKE ITINERARY

i) All bespoke trip itineraries must be approved and signed off by the traveller.
ii) At the travellers request, Classic Portugal can make changes to the trip up to 60 days before arrival. After this, no changes will be possible.

BESPOKE ITINERARY CHANGES

i) If there is good reason, Classic Portugal can change the order of the itinerary and itinerary timings and replace experiences and hotels to those of a similar nature, if necessary.

HOTELS

i) Classic Portugal must book and pay for all hotels. Should the traveller pay for their own hotel, we will no longer be able to work with them. 
ii) The facilities and services provided to clients by the hotel are subject to change without notice. 
iii) Charges to the room, including city tax and room service, are the responsibility of the client and a credit card must be left at the hotel reception.

COST BREAKDOWNS

i) We do not provide breakdowns of the trip cost. This to protect the negotiated rates and relationships with our partners.

TRIP ELEMENTS

i) Any trip elements outside of the bespoke itinerary will be payable by the traveller. This includes (but is not restricted to) hotel city tax, room upgrades, room service, taxi´s, meals, spa treatments and gratuities. 
ii) Any unused trip elements whilst on the trip are not eligible for a refund. 

PAYMENT TERMS

i) Payments must be made in Euro.
ii)A 30% deposit is required when booking your bespoke trip.
iii) As soon as the deposit is paid, the traveller automatically agrees to these Terms and Conditions.
iv) Final balance is due 60 days prior to arrival. Late payments will incur fees and possible trip cancellation.
v) For any bookings made within 60 days of the trip commencing, the full amount will be charged.

PAYMENT METHOD & VAT

i) We accept all payments by wire transfer. The bank transfer proof should be sent to info@ classic-portugal.com. The amount transferred must include the fees related to the bank transfer. Classic Portugal is a member of Turismo de Portugal with a RNAVT tourism license, meaning your trip is protected under the Travel and Tourism Guarantee Fund (FGVT).
ii) Any quoted prices included in the proposals and substantial revisions made after the initial proposal already include value added tax (“VAT”) at the applicable rate in accordance with Portuguese law.

CANCELLATION AND REFUNDS

i) A 30% deposit is payable on confirmation of your bespoke trip. This is non-refundable.
ii) Cancellations within 60 days of the trip commencing are non-refundable.
iii) During the trip, no refunds are due for services not used by clients
iv) After the trip has commenced, no refunds are due for services not used by clients 
v) In case of failure to provide the services outlined in the bespoke tip for reasons attributable to Classic Portugal, and if replacement with equivalent services is not possible, clients have the right to request a refund for the difference between the price of the contracted services and those effectively provided.

REQUESTING TO POSTPONE AND RESCHEDULE

i) Requesting to postpone your bespoke trip and reschedule is subject to 30% fee of the trip cost, prior to 60 days.
ii) Postponing and rescheduling your trip within 60 days is not possible and considered as Cancellation.

FORCE MAJEURE

i) If any trip elements are cancelled due to unforeseen circumstances, the traveller will be offered an alternative option when and where possible.
ii) For any event outside the control of Classic Portugal which affects the trip, Classic Portugal cannot accept liability for any resulting loss, damage or expense and has the right to retain funds paid.

LIABILITY

i) Classic Portugal is responsible for the proper execution of all travel services included in the trip contract.
ii) Classic Portugal is not liable for personal injuries, illnesses, or accidents during the trip, nor for any related health and/or pharmaceutical expenses. Clients are strongly encouraged to obtain comprehensive personal travel insurance to cover such risks and at their own expense.

INSURANCE

i) The liability of Classic Portugal as the organizer and seller of bespoke trips and events, and arising from the obligations assumed by it, is covered by civil liability insurance subscribed (as required under Portuguese law) with Allianz, Companhia de Seguros, S.A., with registered offices at Rua Andrade Corvo, 32, 1069-014 Lisboa, with the sole registration number with the Commercial Registry Office and corporate taxpayer number 500 069 514, and with fully subscribed share capital of EUR 31,636,320.00 (thirty-one million, six hundred thirty-six thousand, three hundred twenty euros), policy number 206881855.
ii) The minimum coverage amount of the relevant insurance is EUR 75,000.00 (seventy-five thousand euros), covering risks arising from the activity, and guaranteeing compensation for property damage and personal injuries caused to clients or third parties by actions or omissions of Classic Portugal or its representatives.

PASSPORTS & VISAS

i) Clients are responsible for checking all entry requirements for Portugal, including visa and health requirements.
ii) Classic Portugal accepts no liability for the refusal to grant visas or entry into Portugal. In such cases we apply the conditions of Cancellation.

PRIVACY AND PERSONAL DATA PROTECTION

i) Classic Portugal ensures the confidentiality of all data provided by clients during the booking process. The personal data provided by clients during the booking process is essential for the provision of services by Classic Portugal, including the preparation and booking of travel services. The omission or inaccuracy of any data provided by clients are their sole and exclusive responsibility and may lead to the refusal or impossibility of providing services by Classic Portugal.

A comprehensive version of the Terms & Conditions is available in our trip proposals.